FREQUENTLY ASKED QUESTIONS

CANCELLATION POLICY

ClearStream Psychology has a 24-hour cancellation policy. This reflects the importance and value of the time that you and your psychologist have scheduled for your healthcare.

Any appointment cancelled with less than 24 hours’ notice will be billed at 50% of the session fee. Any appointment missed without notice or cancellation (a ‘no-show’) will be billed for the full session fee.

Your psychologist may be able to waive these fees in emergency or unusual circumstances. 

You can change your appointment to virtual / telehealth service delivery at any time.