FREQUENTLY ASKED QUESTIONS

CONFIDENTIALITY

Your psychological health information is personal and confidential. 

ClearStream Psychology and your psychologist will make every reasonable effort to respect your privacy and protect your confidentiality: in our offices, in our storage of your health records, in our interactions with other people, and in our electronic interactions with you. Please speak to your psychologist if you would like more information about our privacy or record-keeping protocols.

There are several situations when your confidential information may be released to other individuals or organizations without your consent:

  1. If any current abuse of a child or dependent adult is revealed, then your psychologist is legally and ethically required to report it to the appropriate authorities.

  2. If you threaten to harm yourself or someone else, and your threats are considered serious, then your psychologist is legally and ethically required to take whatever protective actions are deemed necessary.

  3. If your psychological health records are subpoenaed by a Court of Law, then your psychologist may be required to release your information.

  4. If you have been referred for assessment and/or treatment by another professional or agency (such as a medical doctor, psychiatrist, Court of Law, or insurance company), then they may require information or documentation from your psychologist.

  5. If your psychologist engages in clinical consultation with colleagues, then your personal information may be discussed while keeping your identifying information (such as your name) anonymous.

  6. For clients under 18 years of age, parents/guardians may have the legal right to examine psychological records and be notified about safety concerns.